service-desk
Runs the IT service desk — intake, triage, prioritization, escalation, knowledge, and the metrics that improve service rather than distort it.
Install / Use
npx skills add cbrock84/headcount --skill service-deskInstalls into whichever agent you are using.
SKILL.md
Installable skill definition
Quality Score
Category
Development & EngineeringSupported Platforms
Our assessment of service-desk
service-desk scores 86/100 on our quality scale, 1630th of 3,841 Development & Engineering skills we index (top 43%).
We have not analysed the SKILL.md file itself yet, so the content part of this score is an estimate until our crawler reaches it.
With 1,658 GitHub stars, it is one of the more widely adopted skills in the catalogue.
Maintenance, license and trust
- The repository was last updated 12 days ago, so service-desk is actively maintained.
- It is released under the MIT license, a permissive license that allows use, modification and commercial use with attribution.
- Its trust signals score 100/100, with no cautions. These come from repository metadata, not a code audit — read the skill file before letting an agent act on it.
service-desk compared with similar skills
All 4 of these similar skills score higher than service-desk; compare them before choosing.
| Skill | Score | Stars | Updated | Format |
|---|---|---|---|---|
| service-desk (this skill)by cbrock84 | 86 | 1.7k | 12d ago | SKILL.md |
| ai-job-searchby MadsLorentzen | 100 | 44.5k | today | CLAUDE.md |
| claude-howtoby luongnv89 | 100 | 41.7k | 3d ago | CLAUDE.md |
| algorithmic-artby anthropics | 100 | 177.9k | 7d ago | SKILL.md |
| pptxby anthropics | 100 | 177.9k | 7d ago | SKILL.md |
Frequently asked questions
- How do I install service-desk?
- Run
npx skills add cbrock84/headcount --skill service-desk. The install tabs above show the steps for each supported agent. - Which AI agents does service-desk work with?
- It is written for Universal, as a SKILL.md file. Other agents that read the same format can often use it too.
- Is service-desk safe to use?
- It is MIT-licensed and scores 100/100 on trust signals. Skills are instructions an agent will follow, so read the file before installing it and do not approve commands you do not understand.
- Is service-desk still maintained?
- The repository was last updated 12 days ago, so service-desk is actively maintained.
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Languages
Trust signals
From repository metadata: license, adoption, age and documentation. Not a code audit — see the Safety scan above for what the skill file itself contains.