Slackify

Slackify is a gem that allows to build slackbots on Rails using the Event API from Slack.

Table of Contents

• How does it work
  • Handlers
    • Plain messages
    • Interactive messages
    • Slash Command
    • Custom handler for message subtypes
    • Custom handler for event types
    • Custom unhandled handler
  • Slack client
    • Sending a simple message
    • Sending an interactive message
  • Slack 3 second reply window
• How to run your own slackify
  • Initial Setup
  • Slack Setup

How does it work

The core logic of the bot resides in its handlers. When the app starts, a list of handler gets initialized from a config file (config/handlers.yml). This initializes all the plain message handlers. Out of the box, the application supports three types of events

1. Plain messages
2. Interactive messages
3. Slash Command

Handlers

Handling plain messages

These are the basic handlers. They use a regex to identify if they should be called. When a message event gets sent to the bots, the slack controller sends the message to the list of handlers. The message will be checked against the regex of every handler until there is a match. When there is a match, the handler will get called with all the parameters provided by slack. If no handler matches the command, the unhandled handler will be called instead.

Those handlers are configured via the config/handlers.yml configuration file. Let's dissect the configuration of a handler.

- repeat_handler:
    commands:
      - name: Repeat
        description: "`repeat [sentence]`: Repeats the sentence you wrote"
        regex: !ruby/regexp "/^repeat (?<sentence>.+)/i"
        action: repeat

The ruby class repeat_handler.rb would look something like this:

class RepeatHandler < Slackify::Handlers::Base
  class << self
    def repeat(params)
      slack_client.chat_postMessage(
        as_user: true,
        channel: params[:event][:user],
        text: "you just said: #{params[:command_arguments][:sentence]}",
      )
    end
  end
end

config/handlers.yml is configured to be an array of handlers. This examples only shows one handler. The top level key refers to the name of the handler in snake_case. In this case repeat_handler refers to RepeatHandler. This handler can handle multiple commands. In our example, it only handles one command: repeat. A command is defined by a name, description, regex and action. The name and description are more there to allow you to implement a custom help handler that would display all the commands. The core part is the regex and the action. If the regex match, the action is the method that will be called in the handler. In this example, if the regex matches, we'll call RepeatHandler#repeat.

To add a new handler, you can add a new file under app/handlers/ and start adding new commands. You will also need to update the config/handlers.yml configuration to register the command.

Note: The regex supports named capture. In this example, we have a name example of sentence. When the handler command will be called, a key in the parameter hash will be added: command_arguments. This key will point to a hash of the capture name and value. In this case, command_arguments => {sentence: "the sentence you wrote"}

Handling messages with defined parameters

The regular expression matching in the previous example provides a mechanism to supply named parameters to a method. However, many handlers may want to use named & typed parameters. This can be done using the base_command and parameters options.

We can rewrite the command above to

- repeat_handler:
    commands:
      - name: Repeat
        description: "`repeat [sentence]`: Repeats the sentence you wrote"
        base_command: "repeat"
        parameters:
          - sentence: string
          - times: 10
        action: repeat

And call the command with

slackify repeat sentence="Why hullo there" times=10

This will supply a command arguments that are typed and coerced to the defined types:

command_arguments => {sentence: "Why hullo there", time: 10}

Handling interactive messages

When sending an interactive message to a user, slack let's you define the callback_id. The app uses the callback id to select the proper handler for the message that was sent. The callback id must follow the given format: class_name#method_name. For instance if you set the callback id to repeat_handler#repeat, then RepeatHandler#repeat will be called. Adding new handlers does not require to update the config/handlers.yml configuration. You only need to update the callback id to define the proper handler to be used when you send an interactive message.

Handling slash commands

The code also has an example of a slash command and its handler (slash_handler.rb). To add a command on the bot, head to you app configuration on https://api.slack.com/apps and navigate to Slack Commands using the sidebar. Create a new one. The important part is to set the path properly. To bind with the demo handler, you would need to setup the path like this: /slackify/slash/slash_handler/example_slash. The format is /slackify/slash/[handler_name]/[action_name]. An app shouldn't have many slash commands. Keep in mind that adding a slash command means that the whole organization will see it.

You will need to allow the method in the handler to indicate it can be used as a slash command using allow_slash_method

class DummyHandler < Slackify::Handlers::Base
  allow_slash_method :slash_command

  class << self

    def slash_command(_params)
      "dummy_handler slash_command() was called"
    end
  end
end

Custom handler for message subtypes

If you wish to add more functionalities to your bot, you can specify define new behaviours for different message subtypes. You can specify a hash with the event subtype as a key and the handler class as the value. Slackify will call .handle_event on your class and pass the controller params as parameters.

Slackify.configuration.custom_message_subtype_handlers = {
  file_share: MessageImageHandler
}

In this example, all message of subtype file_share will be sent to the MessageImageHandler class.

Custom handler for event types

If you wish to add more functionalities to your bot, you can specify define new behaviours for different event types. You can specify a hash with the event type as a key and the handler class as the value. Slackify will call .handle_event on your class and pass the controller params as parameters.

Slackify.configuration.custom_event_type_handlers = {
  file_share: ImageHandler
}

In this example, all events of type file_share will be sent to the ImageHandler class.

Custom unhandled handler

By default, the Slackify has a handler that will be called if there is no regex match for a plain text message. Slackify::Handlers::UnhandledHandler#unhandled is called and it replies to the user by saying "This command is not handled at the moment". You can update this in the configuration by specifying a handler class for unhandled_handler that responds to a class method named unhandled. If you do not wish to use any handler for unhandled message, you can call remove_unhandled_handler

# config/application.rb
Slackify.configure do |config|
  # ...
  config.unhandled_handler = MyCustomHandlerClass # enables a custom unhandled handler

  config.remove_unhandled_handler # removes the unhandled_handler
end

# app/handlers/my_custom_handler_class.rb
class MyCustomHandlerClass
  def self.unhandled(params)
    # ...
  end
end

Slack client

In order to send messages, the slack ruby client gem was used. You can send plain text messages, images and interactive messages. Since the bot was envisioned being more repsonsive than proactive, the client was made available for handlers to call using the slack_client method. If you wish to send messages outside of handlers, you can get the slack client by calling Slackify.configuration.slack_client

Sending a simple message

slack_client.chat_postMessage(channel: 'MEMBER ID OR CHANNEL ID', text: 'Hello World', as_user: true)

Sending an interactive message

slack_client.chat_postMessage(
  channel: 'MEMBER ID OR CHANNEL ID',
  as_user: true,
  attachments: [{
    "fallback": "Would you recommend it to customers?",
    "title": "Would you recommend it to customers?",
    "callback_id": "repeat_handler#repeat",
    "color": "#3AA3E3",
    "attachment_type": "default",
    "actions": [
      {
        "name": "recommend",
        "text": "Recommend",
        "type": "button",
        "value": "recommend"
      },
      {
        "name": "no",
        "text": "No",
        "type": "but