support-ticket-triage
Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.
Install / Use
npx skills add composio-community/awesome-codex-skills --skill support-ticket-triageInstalls into whichever agent you are using.
SKILL.md
Installable skill definition
Quality Score
Category
CommunicationSupported Platforms
Our assessment of support-ticket-triage
support-ticket-triage scores 76/100 on our quality scale, 194th of 234 Communication skills we index.
Its SKILL.md is 1.4 KB long, split into 4 sections and no code examples: moderately detailed.
With 16,633 GitHub stars, it is one of the more widely adopted skills in the catalogue.
Maintenance, license and trust
- The repository was last updated about 2 months ago, so support-ticket-triage is actively maintained.
- No license is declared. By default that means all rights are reserved: you can read it, but reusing or redistributing it is not clearly permitted. Ask the author before building on it commercially.
- Its trust signals score 88/100, with 1 caution from licensing, adoption, age or documentation. These come from repository metadata, not a code audit — read the skill file before letting an agent act on it.
Safety scan
No issues foundOur scan of the whole file found no instruction hijacking, hidden characters, credential access, data exfiltration or destructive commands.
Automated pattern scan on 2026-09-28. It catches known dangerous patterns, not every risk — read a skill before letting an agent act on it.
support-ticket-triage compared with similar skills
All 4 of these similar skills score higher than support-ticket-triage; compare them before choosing.
| Skill | Score | Stars | Updated | Format |
|---|---|---|---|---|
| support-ticket-triage (this skill)by composio-community | 76 | 16.6k | 2mo ago | SKILL.md |
| LocalAIby mudler | 100 | 49.3k | today | MCP Server |
| algorithmic-artby anthropics | 100 | 177.9k | 5d ago | SKILL.md |
| pptxby anthropics | 100 | 177.9k | 5d ago | SKILL.md |
| designby nextlevelbuilder | 100 | 130.2k | 6d ago | SKILL.md |
Frequently asked questions
- How do I install support-ticket-triage?
- Run
npx skills add composio-community/awesome-codex-skills --skill support-ticket-triage. The install tabs above show the steps for each supported agent. - Which AI agents does support-ticket-triage work with?
- It is written for Universal, as a SKILL.md file. Other agents that read the same format can often use it too.
- Is support-ticket-triage safe to use?
- Our scan of the whole file found no instruction hijacking, hidden characters, credential access, data exfiltration or destructive commands. It declares no license and scores 88/100 on trust signals. Skills are instructions an agent will follow, so read the file before installing it and do not approve commands you do not understand.
- Is support-ticket-triage still maintained?
- The repository was last updated about 2 months ago, so support-ticket-triage is actively maintained.
Skill content
View source on GitHubname: support-ticket-triage description: Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads. metadata: short-description: Categorize and respond to support tickets
Support Ticket Triage
Standardize how to classify and respond to incoming tickets.
Inputs to gather
- Ticket text (include attachments/links), product area, customer plan/tier if known.
- Desired outputs: category taxonomy, priority levels, SLA hints, tone/brand voice, whether to draft a reply.
Workflow
- Parse context: identify issue type, product surface, severity, customer impact, reproduction hints, and blockers.
- Categorize: assign category and subcategory; set priority (e.g., P0–P3) with short justification.
- Draft response (if asked): concise acknowledgment, empathy, restate issue, next steps, and ask for missing info; include reproduction checklist when uncertain.
- Internal notes: suspected root cause, logs to pull, teams to loop, and tracking IDs to create/attach.
- Output: tabular or bullet summary with
Category,Priority,Summary,Proposed Fix/Next Steps,Reply Draft.
Quality checks
- Avoid promises; give ranges not exact ETAs unless provided.
- Mask PII if copying to public channels.
- If signal is weak, present 2–3 likely categories and what evidence would disambiguate.
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Trust signals
From repository metadata: license, adoption, age and documentation. Not a code audit — see the Safety scan above for what the skill file itself contains.