Call Policy Engine, and Realtime Tool Suite for Cisco Callmanager

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Latest Version and Release Notes

Multiple Deployment options

• Vmware OVA Appliance
• Bring your own OS
• HA Cluster

Private and Secure

• Secure - No internet required. Air gap support.
• Private - No user tracking or analytics.
• RBAC Teams Support - Multi-user Role Based access.
• Encryption Support - TLS Administration, Secure FTP, and Cisco CURRI API TLS support

Free Community License includes these core features:

• Policy Engine with Call Blocking
• Unlimited Permit and Block Rules
• Unlimited Policies
• Greeting Injection
• Global Block List for up to 100 numbers
• Modify Calling and Called Party Numbers and Calling Names
• Phone Dashboard and Neighbor discovery up to 1000 phones
• Phone Remote Control
• Basic CDR and Report data up to 7 days
• CMR Data up to 24 hours
• 1 Administrator
• 1 Callmanager Cluster

Additional features are enabled with a paid license.

Call Policy and CURRI API Engine

Use Call Policies to block calls, inject greetings, and add apps to calls.

Call Policy Features

• Global Block list blocks calls across multiple clusters.
• Block calls based on calling Party, or a combination of calling and called party.
• Unlimited Call Routing Rules - Block, Permit, Change Caller IDs, Translate / Redirect, or Inject Greetings.
• Multiple Cluster Support - Central Policy control across all Cisco Callmanager clusters in your environment.
• Apps and Webhooks to any incoming call event - Send to CRMs, APIs, or build workflows to send complex alerts to teams for Emergency calls.
• Realtime Spam and Call Reputation scoring via TrueSpam API. Block, Rename, or Redirect calls based on a score 0-100.
• Watch Lists and Triggers to monitor and send email alerts in your environment for suspciious activity and call volume spikes. You can comment on, Block, or Ignore Watch List numbers.
• Call Blocking API for bulk call block management.
• Self Care Portal for Users
  • Users can manage their own call history and block list.
  • Jabber Portal for Cisco Jabber users to see history and block calls.
  • Phone XML Portal for Cisco IP Phone users to see history and block calls.
  • One click MCID softkey to block calls.

Learn more about Call Blocking tools available in Call Telemetry.

Greeting Injection

• Greeting Injection using native Cisco Callmanager Announcement Media Resources.
• Injecting Announcements does not require Unity Connections, UCCX, UCCE, or CVP.
• Greeting Injection does not change your intended callflow.

Call Apps and Event Webhooks

• TrueSpam API for realtime caller spam robocall score, with actions to block call, redirect, or rename.
• CSV Lookup to locate subnets for location data - Locate phones in MRA, VPN, or Site lists.
• ICMP Traceroute to locate the last hop for location data
• Send data via Email or SMS to any destination
• XML SOAP web lookup App for querying APIs
• Share realtime data via webhook to any third party API.
• Need another App? Contact me to build a custom app for your needs.

Build your own CRM Connectors

• Change Calling and Called Names, creating a simple CRM connection for Cisco Callmanager.
• Lookup and modify Caller ID via Webhook CRM App or PostgreSQL CRM App

Phone Dashboard and Remote Control

• Reports showing all details, serial, and CDP and LLDP Switch Neighbor and port for every phone.
• Report on the Firmware Version of all phones
• International Support Supports ALL Cisco Callmanager Locales and Phone Languages, not just English.
• Report on the Hardware Version V03 / V04 etc, if you are preparing for a Webex Calling Migration
• Search across any phone field
• Export all or selected phone data
• Remote Control with Live Streaming Screen View of any phone
• Remote Factory Reset Cisco IP Phones

CDR Reports

• Free SFTP server for CDR processing
• Decodes all Cisco CDR fields, not just epoch timestamps.
• Simple and Advanced reports for quick troubleshooting.
• Low Duration Call Report CDR Anlaytics to find spam robocallers

911 Alerts and Emergency Features

• Realtime 911 Alerts with location data for Cisco IP Phones. Alerts can include CDP neighbor, Subnet, and Cisco Callmanager data.
• Notications for Email, SMS, MS Teams, and Webex Teams.
• Discover Cisco IP Phone details in realtime.
• Creates a Webex Teams Space for each rule alert, invites others, and allows you to collaborate as a team in the space for situational awareness of the call.

Dispatchable Location Discovery Apps for Emergency Alerts

• Phone Discovery of CDP and LLDP Netowrk Switch Neighbor, IP Subnet, and ICMP traceroute for use in call workflows.
• 911 Location Manager covering Neighbor CDP LLDP Switch, Port, and Subnet locations.
• Query APIs for dispatchable emeregency location data from discovered Cisco IP Phone data.
• Meraki Location Sync for CDP neighbors and pulls switch physical address and notes.
• 911 QR Code generator for network drop wire mapping.

Missed Call Alerts and Notifications

• Missed call alerts to Email or Webex App
• Auto synchronization and provision of all Cisco Callmanager users nightly
• Add prefix to calling party to normalize outbound callback
• Lookup name and match Caller ID to internal callers
• Bulk import of users if you don't want to sync. Learn more about Missed Calls

CDR Webhooks

Fire off a webhook for every call event in CDR matching multiple conditions. Include CDR data in the webhook payload.