Ominicontacto

This project is part of OMniLeads

100% Open-Source Contact Center Software

Community Forum

What is OMniLeads (OML)?

<p>OMniLeads (OML) is an Open Source software solution based on WebRTC technology(https://webrtc.org/) designed to support the management, operation and administration of a Contact Center using multiple comunication channels. At present it allows the management and phone attention deployment using: Inbound Campaigns, Preview Campaigns and Manual Outbound Campaigns natively. Also it have with the option to administrate Predictive/Progressive Dialer Campaigns using integrations APIs. Additionally, since version 1.25.0, it supports video call campaigns from web pages.</p>

As part of the roadmap of the develop we are planning to include WhatsApp (r), SMS Send/Reception, Social Networks integration and Chat Campaigns from the web page, and many other features

Features

• Agente & Supervisor console based on WebRTC
• Differents user profiles: administrator, supervisor admin, supervisor client, agent
• Multiple campaigns (voice and video) management
• Answering machine detection
• Full Recording
• Productivity reports
• Real time supervision
• Simple creation of Web forms
• CRM/ERP integration APIs
• Remotes Agents mode
• Open Source PBX integration
• Components clusterization

Components

The main technologies involved in OMniLeads (OML) are also part of Open Source projects, such as:

• Asterisk
• Kamailio
• RtpEngine
• Django
• Nginx
• Postgres
• Python
• VueJS
• Docker
• Podman

Documentation

OMniLeads documentation: https://docs.omnileads.net/

License

GPLv3. Every source code file contains the license preamble and copyright details.

OMniLeads (OML) repository:

The official project repository is in Gitlab: https://gitlab.com/omnileads/ominicontacto

Issues & Bugs reporting:

For Issues & Bugs reporting: https://gitlab.com/omnileads/ominicontacto/issues

Community support:

• For details related to OML roadmap: community@omnileads.net
• For details related to OML support: support@omnileads.net
• For comercial services: business@omnileads.net
• Also we have a forum were you can check and post for community help: Forum

Useful resources:

• Video-tutorials can be found at: https://vimeo.com/user87733702
• News: https://omnileads.net/news/
• Twitter: @OMniLeads_net

Disclaimer:

The third-party software components are registered marks from its corresponding owners or mark owners. Its use non imply any liability,affiliation or collaboration with those owners from OMniLeads project (OML).